FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the payment instructions to complete your order.

2. What payment methods do you accept?

We accept secure payment methods available at checkout. The available payment options may vary depending on your location.

3. How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location.

4. Can I track my order?

Yes. Once your order is shipped, you'll receive tracking details (where available) so you can monitor your shipment.

5. Do you offer Cash on Delivery (COD)?

Cash on Delivery is available in selected locations. Please check the payment options during checkout.

6. Can I return or exchange my order?

Yes. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will assist you with the return or exchange process according to our policy.

7. What if I receive the wrong or damaged product?

Please contact our customer support with your order number and clear photos of the product. We'll resolve the issue as quickly as possible.

8. How can I contact NoorMart?

You can reach us through our Contact Us page, email, or social media. Our support team is always happy to assist you.

9. Are your products genuine?

Yes. We strive to provide quality products and ensure customer satisfaction with every order.

10. Can I cancel my order?

Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.